Refund Policy

This Refund Policy explains the circumstances under which 5K CERTIFIED LLC(“5K CERTIFIED,” “we,” “us,” or “our”) provides refunds for authentication services.

1. Services Performed Upon Submission

Authentication is a professional service that we begin performing upon receipt of a complete submission. Because the work is largely performed up front, authentication fees are generally non-refundable once expert review has begun.

2. When We Issue Refunds

We will issue a refund in the following circumstances:

• The order was submitted but we were unable to begin review due to an error on our end.
• We determine, before review begins, that the item falls outside our scope of authentication.
• A duplicate or erroneous charge occurred.
• Otherwise required by applicable law.

3. When Refunds Do Not Apply

• Authentication fees once expert review has commenced.
• Outcomes based on an item being determined not authentic. An opinion is the service; it is not contingent on a particular result.
• Third-party payment processing fees that are not recoverable by us.

4. How to Request a Refund

To request a refund, contact us at info@5KCERTIFIED.com within 14 days of the charge, including your order reference and the reason for the request. We will review the request and respond within a reasonable time.

5. Processing

Approved refunds are processed to the original payment method. Timing depends on your payment provider and may take several business days to appear on your statement.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your order governs that order.

7. Contact

Questions about this Refund Policy should be directed to info@5KCERTIFIED.com.